Advance Plumbing & Heating

M
1 Star
We needed a new combi boiler to be installed urgently after the old one broke down in December. We contacted this guy after being misled by reading the reviews. When installing the boiler he broke a piece off a radiator which caused it to leak and also damaged our laminate flooring which was newly laid and we specifically asked him to be careful for that reason. About a week after the boiler was installed it stopped working and we had to call Vaillant, they sent us an engineer which was concerned about the work not meeting regulations. The system was not cleaned properly and the condensate pipe was installed incorrectly, on top of that he didn’t even give us the logbook which is essential for the warranty. We contacted him again and he lied about the installation being different because of “Glow Worm standards” when actually he just didn’t have the right part and came to install the boiler regardless. The condensate pipe started leaking not long after, and he had to come back to install the joint which was supposed to be done in the first place. While I was checking how he worked on the pipework outside the apartment, he broke another piece of laminate and walked out without telling me that he had completed the job. Just an absolute shameful service. Luckily, we managed to knock off some money from the amount requested which we will use to fix the damage caused.
Wednesday 13th January 2021

David Turner
5 Star
Extremely professional and courteous throughout. Took great care with work completed and we were extremely happy with the finished job. Would definitely use again and recommend to others.
Sunday 7th April 2019

Gibbons Electrical Twickenham
5 Star
Very experienced and helpful. Installed our new boiler - excellent job. Have used them on many occasions and always recommend them
Friday 3rd March 2017

John Gibbons
5 Star
Very pleased with their work (new boiler) - very reliable and very good service. Highly recommend (good prices too)!
Wednesday 17th April 2013