AEI Security & Communications Limited

Totepay merchant terminals present your venues product choice in an easy to navigate template. It enables your staff to accept card payments on the go! With built-in ticket management it also allows you to sell and manage entrance tickets to venues and authenticate everything in real-time

Glenroy Jeffrey
1 Star
Advantages I bought a AEI SECURITY — WIRELESS ALARM SYSTEM many years ago and the system worked perfectly for a number of years, so when the DIAL UP CONTROL PANEL (MU4000) went faulty I was keen to stay with the same Disadvantages Unfortunately the new DIAL UP CONTROL PANEL (MU4000) I ordered from AEI SECURITY website went faulty after a few days of use. I spoke with Sean who advised that is was probably a faulty power supply and would send one out to me. I did not receive the new power supply for about 4 months after contacting Sean numerous times, each time he'd would tell me there was an issue with the order. When I finally received the power supply, it did not resolve the issue. I have tried contacting Sean again numerous times to no avail. The above is a cut down version of what happened, please factor in many conversations with Sean and many tests and resets before he agreed to send out a replacement power supply. Comment My impressions of this organization is exceptionally poor, I don't think they are at all interested in resolving this issue. I believe they have my money and will from now on practice avoidance. I wish I had read other reviews before dealing with this organization. My experience with this organization has been awful. Date of services rendered: 15/02/2021 People I corresponded with: Sean and Julie Delenio (Accounts Dept.)
Tuesday 31st May 2022

catrine12
1 Star
I have ordered a transmitter and receiver from AEI Company on 7th March 2021. The delivery man has not found our address (London!) and delivered back the ordered item to the company. I have called their phone number and the advisor promised the full refund within 24 hours. I have not received the refund until today. The company does not reply my emails and phone calls. I have been waiting my 143 Pounds. I have a very bad experience with AEI.
Thursday 29th April 2021

cliff peet
4 Star
I purchased I Digisender 18 Months ago and has been working fine but now has stopped working. There is no-one at support to ask what the problem is. The red light on the power indicator is flashing red. I have tried emailing and Phoning any number at AEI Security & Communications and there is no answer. I have had a reply and the number they have supplied is working. I have spoken to support and they have identified the problem as a Faulty power supply. Tested it and and can confirm this as correct. Thank you *UPdate * There was a problem at AEI with their phone system, and has since been rectified. Customer support has since been very good. I would also like to say that the Digisender has worked perfectly in the 18 Months I have had them and the new power supply will give me further continuous use.
Wednesday 3rd October 2018

Steve Harper
3 Star
Customer Support does not appear to exist with no replies to emails or anyone ever answering phone calls. The systems I have bought (3 so far) do work reasonably well.
Wednesday 26th July 2017

Mary O'Neill
1 Star
I purchased a remote keypad for my alarm system which did not work correctly. When I contacted the company I got an immediate reply and a courier was organised to collect the faulty product which I returned on 11th May 2016. Today is 23rd November 2016 and I still cannot see credit for my returned keypad on my visa account despite having sent a couple of emails querying it. I am very disappointed with this service and am looking at my next course of action. I have received no further replies to my emails........
Wednesday 23rd November 2016