Brightside Heating Services Ltd

Bob Temple
5 Star
6pm Christmas eve no heating so called Brightside and engineer came out on Christmas day morning 30 minutes later all fixed and no fuss. NOT an exorbitant price either. Great service as always. Thank you Brightside
Sunday 25th December 2022

Nikki Halls
2 Star
Quick response is as good as it got. Ripped off on price, quoted one price via Local Heroes and engineer writes a much lower price, almost half the cost, on the worksheet. The engineer arrived on time but was miserable and felt like he rushed the job, couldn't wait to move onto the next one. Received an email to confirm booking made for him to come back to finish the repair, it wasn't booked their end. When I got hold of someone, the person on the phone was conversing with a manager or someone else in the office who had such a bad attitude, I told them to cancel the callback and I'd find someone else to do the work.
Saturday 1st October 2022

paul brown
5 Star
I've always had excellent service when using Brightside. I have a very old boiler and they have never pushed me to have it replaced. They can fit customer supplied parts as well when I have had to source third party or refurbished components, even providing ideas for where they could be sourced. Payment can be made over the phone to the head office. All in all very happy with the service they provide.
Friday 20th January 2023

Carol Woolacott
1 Star
I booked this Company to come and service my boiler. They came quickly and the engineer who did the work was very professional. However, at the time of servicing the engineer pointed out a problem with the external pipework from the boiler. (NB Brightside did not fit the boiler). I requested that the necessary work should be done and the engineer told me that I should get a quote within a few days. My boiler was serviced on 15th September 2022 and I AM STILL WAITING FOR A QUOTE. I didn't hear anything for a week so I 'phoned the office to be told that there was only one person in the Company who could provide the quote and he was very busy. When he did eventually contact me, I tried to return his call but his 'phone was turned off. I tried 'phoning the office again to be told that he was on holiday for 2 weeeks and I would have to wait until he came back. I asked if the work could be carried out without a quote which appeared to cause some amusement to the person I was talking to who joked that they could charge me what they wanted. I was promised a return call which to date has not happened. I have used this Company before and have always been pleaseed with their customer service and work BUT, I WILL NOT BE USING THEM AGAIN.
Tuesday 25th October 2022

Peter Hills
5 Star
Had problems no heating no hot water😕. Popped into Brightside office rather than phone as I’m local. Told the guy on the desk my issue and he responded positively that he could get someone to my home within the day. Around four o’clock Stuart turned up and fixed the problem within the hour, thus keeping the charge to one hour, as well as getting my services back and running. He change the control unit which I knew was knackered. I thought at a very fair price. Good work would use them again. Recommended.
Tuesday 24th November 2020