Cougar Monitoring Ltd
CCTV, Alarms
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0333 222 9099
1, Sapcote Trading Centre, Powke Ln, La, Cradley Heath B64 5QR, UK
Opening Hours:Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Area Served:Within 4 miles (6.4km) of 1, Sapcote Trading Centre, Powke Ln, La, Cradley Heath B64 5QR, UKGet more exposure
Monitoring the connected world with smart technology
Cougar Monitoring Ltd boasts one of the most technologically advanced centres, capable of providing the latest innovative monitoring solutions on the market today.
We have also invested heavily in the world of tomorrow ensuring that we stay ahead of the smart connected world.
Cougar’s state-of-the-art monitoring centre can handle hundreds of thousands of connections seamlessly, ensuring property remains safe and secure.
Google Rating: 3.4 out of 5 stars (14 total ratings)
Allan Kelenfoldi1 StarI purchase a security system which included a Level 2 Alarm System with 10 years full monitoring by Cougar and a updated CCTV NVR and Camera on April 16, 2021. The system was installed and activated and to the best of my knowledge all was okay. On or around November 8, 2021 my alarm made a couple of beeps which was unusual, so I contacted Cougar the monitoring company to find out if there was any activity on the system, they informed me my alarm was disconnected and I should speak with the installer. I pushed Cougar for a response at which point the Cougar representative laughed and said it had been disconnected for months. I immediately contacted the engineer and he confirmed it had been disconnected since July 28, 2021 and that he and I should have received a call but alas no call was made from Cougar in July or at any time since the disconnection. So for months my property was not being monitored and during this time I was away on both business and vacation thinking every time I set the alarm my property was being monitored. I spoke with and wrote to the installer and they said they would investigate the monitoring failure and look for a solution to prevent this from happening again; later I introduced a test which was a communication error by switching off the router, I was assured Cougar would give me a call as the installer had sent Cougar an instruction to contact me if a communication error was received, again Cougar failed to contact myself or the installer. The installer agreed to carry out further investigations and assured me the system was live and I would not have any issues moving forward. They stated they would need seven days to carry out an investigation with Cougar and they would report back to me. After the seven days were up and I had no response from the installer, I decided to test the system again switching the router off at 11:28am on December 2, 2021, again no call was received leaving the property and personal alarm vulnerable. I kept the router of until 21:00 at which point I contacted the the engineer who logged into the engineers portal and checked the status of the alarm. He confirmed a communication fault was recorded, that CSL notified Cougar at 14:00 but Cougar again failed to notify myself or the installer of the communication fault. I wrote to the installer requesting they remove the equipment and refund me in full; this they have done.
This is shocking, I put my property and wellbeing in the hands of a monitoring company and they failed on three occasions to respond to a basic fault. This fault should have resulted in a call to bring the fault to the attention of the customer or the installer.
I would not recommend Cougar Monitoring, they need to look seriously at their processes and procedures as customers could be left vulnerable especially if they have a medical condition. Unprofessional!Wednesday 22nd December 2021
Clare Kramo5 StarAlthough i did not use this company (due to location), the service i got from Ben was really helpful and took the time to explain things and give me some sound advice.Monday 25th January 2021
Amy Shorthouse5 StarWe use Cougar for all of our monitoring & keyholding needs.
Efficient & professional service!Thursday 1st October 2020
ross4syth5 StarAlways had great customer service from Cougar Monitoring. Helpful and actually know their stuff. Will continue to use them in the future.Sunday 17th November 2019
Harry Toon1 StarPoor run company.
Your Control room staff are rude and not helpful (billy) shall be taking this futher need better staff in the control room.
Shall never be using this company again.
I would not recommend them.
Failing in contracts keep losing them all.
Cant supply the staff have to use sub contracters which are alot better then there own staff.
Poor training.
Overall poor everything thats another contract lost.Wednesday 6th June 2018