CPMS Cambridge

Lynn Green
5 Star
So delighted with the service, the engineer was extremely helpful and cheerful. He diagnosed our problem and found the site of it almost instantly. The work was done with the minimum of disruption and cleaned up after. This is the first time we have used CPMS. As pensioners we're always scared of being 'ripped off' . None of these worries with CPMS, they could not have been more helpful. Thank you
Saturday 6th March 2021

Erica Law
5 Star
Our boiler stopped working, and we had no heating or hot water. We called CPMS and they said they would get back in about half an hour, which they did, and scheduled a visit from Chris. He arrived shortly after, had the required parts with him, and quickly got the boiler working again. We have used CPMS several times over the last couple of years, and would highly recommend.
Wednesday 28th October 2020

Nancy Wang
1 Star
My boiler suddenly stopped working, and with two kids at home, I called CPMS. I understand that there might not be an engineer available in the evening, however, the woman on the phone told me "it's just a matter of putting an extra blanket in the night". Thanks for telling me that I can use an extra blanket in January while there was no heating or hot water - what a help! I found this particular person to be rude and unprofessional.
Thursday 7th January 2021

Paul Worth
5 Star
My 7 year old Glow-Worm boiler stopped working 9 days ago. It developed what was called explosive ignition which sounds like a cannon going off and the boiler looked like it was going to be torn off the wall by the force of the explosion. I have a Glow-Worm / Vaillant service and breakdown plan through Domestic and General which I took out in January. Prior to that I had a service contract with British Gas who have meant to be maintaining the boiler for the last 5 years, but who only check the emissions and then clear off. My annual 'service' was pushed back by BG every year so I ended up with increasing intervals between services. In January I changed to the manufacturer's service plan, thinking I would be better off and that Glow-Worm would know what they are doing. I called Vaillant and was given a lead time of 1 week before they could attend. I was pretty disappointed to say the least with the Easter weekend and a cold snap ahead of us. I called my home emergency cover with John Lewis whose agent for home emergencies is CET. To their initial credit, CET sent an engineer the next day. He diagnosed a faulty gas valve, but could not get this part for 5 days. In desperation I contacted Huttie's, a big local firm who were helpful and came out on Tuesday and confirmed a faulty gas valve. I decided to wait for 2 more days for CET to re-attend as I would then not have to pay for the part. CET attended on Thursday and changed the gas valve, but the problem persisted. The Vaillant / Glow-Worm engineer came too and they overlapped which I was pleased about. However, between them they were still unable to fix the problem. Having changed various random parts, the Glow-Worm engineer seemed sure that it was a problem with the heat exchanger, the most expensive part of the boiler costing approx £500 for the part alone, nearly the cost of a new boiler. Having initially been told by the service engineer that this would be covered by my boiler policy, Vaillant then called me to say that the boiler was deemed beyond economic repair, because of the cost involved in changing this expensive part. Having been without heating now for over a week, with no solution in sight, I asked CPMS Cambridge to come to quote for a new boiler urgently. I was by now a bit desperate and prepared to have to shell out up to £3k for a new boiler just to get some heat in the house. CPMS sent their engineer Chris to do the quote the next morning, today, a Saturday. He arrived at 9am and was charming and efficient. I told him the story, and he kindly said he would take a look at the boiler as he was here. He immediately diagnosed the problem as a faulty PCB because the start-up sequence seemed wrong to him. He took the trouble to speak to me in detail about it after his visit, again, all on a Saturday morning. Having changed this part, a 5 minute job, costing only £180, the boiler is restored to full working order, and I immediately feel £2,500 better off! I cannot thank Chris, and Dean his manager from CPMS Cambridge for helping out here. Chris's level of knowledge was second to none and far superior to any other of the three service engineers involved. Instead of trying to sell me a new boiler, which frankly would have been easy to do, he took the trouble to see if there was another solution. I am very disappointed in Vaillant, and have cancelled my contract with them. My advice is to avoid a BG service contract like the plague. I will be taking out a service and maintenance contract with CPMS next week. Thank you again Chris and Dean so very much.
Saturday 10th April 2021

ALICE TAIANO
5 Star
Thoroughly recommend. The work that they have done for us has been excellent.
Saturday 12th May 2018