Flowers by Fay

Wedding Consultations:

We offer a free in-home, Zoom meeting(or equivalent) or wedding venue consultation service, once your order is placed and your deposit paid, you can contact us as many times as you wish by telephone or email to discuss any changes or issues that you may have. If you require further visits in person this may incur extra charges to cover travel costs. All Wedding consultations are by appointment only.

Deposit:

When a wedding date is booked we charge a non-refundable 20% deposit. This saves your date. If you decide to postpone or cancel your wedding we will hold your deposit until until a new wedding date is arranged. However, this may incur a rearrangement fee. Payment of your deposit is an acknowledgement of the Terms and Conditions set out here.

Quotation and Payment:

No wedding or event is booked until the deposit has been paid. Quotes are valid for 30 days only. Once the deposit has been paid then the prices and dates are secure unless stated otherwise. A quotation for the cost of your wedding flowers will be sent to you after the initial consultation, this is a guide price as you may make changes closer to the wedding day in terms of type of arrangement and quantity. Payment is accepted by card, cash or direct payment via internet banking, we are sorry but cheques are not accepted. Payment in full is required at least 30 days before the wedding. If this payment is not made then we will assume that the wedding is cancelled. Flowers by Fay are not obliged to offer any compensation for inconvenience caused due to non-payment of the balance.

Cancellations:

Complete cancellation of the wedding must be advised in writing. If you cancel your wedding and there is more than 30 days until the wedding date then you will be entitled to a refund of all money paid minus the 20% deposit. If you cancel with less than 30 days but more than 14 days until the wedding then you are entitled to all of the money paid less 50%. If you cancel with less than 14 days until the wedding date then no refund will be due.

Note that refund payments can and will only be paid to bank details provided by the person or persons named on the invoice.

Order Amendments:

You can make any adjustments to your order up to 30 days before your wedding date and I will not charge any admin fees for doing this, any amendments within the 30 days before your wedding date may incur an admin fee. However, no reductions will be allowed which will reduce your order value by more than 10% once your deposit is paid.

Availability of Flowers:

Whilst we will do our best to make your wedding arrangements using the flowers detailed in your quote/invoice, unfortunately there are times when a particular flower may not be available, in this scenario we will choose the most suitable flower that is available to replace it, note also that the shades of colour can also vary greatly throughout the seasons.

Hire/use of vases, crates etc:

We charge a refundable deposit for this service and this is clearly shown on your quote and/or invoice. Charges will be made for any glassware returned cracked, chipped or broken or any items that are not returned. Replacement of goods will be charged to you at the current purchase price, it is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. The same will apply if something is not returned. Anything that you hire will become your responsibility from the time they are received at your venue, and up until the time that they are collected, we will collect from the venue in most cases the next day but in all cases no more than 3 days after the wedding. Goods will always be collected from the address that they were delivered to. Equipment hired (jugs, bottles, vases, plinths, candelabras, etc) remain the property of Flowers by Fay at all times.

Photographs:

Flowers by Fay reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes. We may also ask you if you would supply any images to us displaying the wedding flowers that may have been taken on the day for use on our website. There is no obligation for you to do this.

Responsibility:

Flowers by Fay accepts no liability for injury, loss or damage to the hirer or any third party of any equipment hired for use at the event.

Delivery: 

Delivery is free of charge for any wedding order over £350.00 We will deliver to up to 2 locations, usually the Bride and Groom homes or the Bride/Groom and the wedding venue. We reserve the right to charge for delivery if delivery is required to more than 2 locations or if the delivery location(s) are outside of the Gloucestershire area.