M J Hillery & Sons (Midlands) Limited

LWG lwg
1 Star
Worst service ever. In March this year, 2019, we had 2 new kitchen worktops replaced & the kitchen sink refitted by these people at a cost of £1,180.80. After the builders left we discovered that the kitchen tap was leaking. This should have been spotted by the builders during the sink refitting. 2 days later the plumber returned, the kitchen tap was replaced, creating a second bill of £196.80. In July, just a few months later, we noticed that a gap had developed between the 2 new kitchen worktop panels where they hadn’t been sealed properly, with damp causing one of the worktops to warp & swell. The laminate veneer is also beginning to peel off. We contacted MJ Hillery & the next day an inspection was made, photos taken, etc. A week later & we still hadn’t heard back from MJH so rang their office. Lady said that no one was available but that she would get someone to rin5 days later I sent an email; no response. Rang again a few days later. Told then that a carpenter would call tomorrow. Carpenter arrived, made an inspection & offered to fit a metal strip with sealant to stop the gap getting any worse. This metal strip & sealant should have been fitted in the first place, 5 months ago. As this gap wouldn’t have developed if the 2 worktops had been sealed/ secured correctly in the first place, I didn’t see why we should settle for a patch-up job. Also, after already paying just under £1.4k to these people I expected the work carried out to reflect this cost & not to have to settle for some 2nd hand version. Rang MJ Hillery a few days later & told again by the lady who answered that no one was available. Explained the situation & said that a new worktop replacement was required. Told that she would pass on my message. 6 weeks later received letter from MJ Hillery stating that, in his opinion, the worktop problem has been caused by the way that they’ve been used since installation & therefore not a fault of the company. Unbelievable! Since installation we have treated these new worktops with care, keeping them dry as much as possible on the days that we haven’t used the dishwasher to wash up. Also, the occasional & inevitable splashes that hit the worktops fall equally between all the worktop seals/ joins, so if this problem has developed from not treating the worktops with care, how come the other seals/ joins made to these 2 new worktops at the same time haven’t warped or become swollen? Because, of course, this problem hasn’t developed by the way that the worktops have been used since installation, this problem has developed as a result of the workmen not sealing/ securing this particular gap correctly in the first place. Almost £1.4k paid to this company just a few months ago & now to be refused after-sales service is just a disgusting way to treat your paying customers. People, avoid, if you don’t want to get ripped off just like we have been.
Tuesday 22nd October 2019

Sean Owen
5 Star
Fantastic service from start to finish, our brand new bathroom and cloakroom are perfect. Mark talked us through everything on his first visit, sent us plans and a quote via email and the whole job ran without issue. The install team is a great credit to the company - all willing to take the time to explain what was happening. Will definitely use again when we replace the kitchen.
Friday 12th February 2021

J Ross
5 Star
M J Hillery are a fantastic company. We are glad we found them. We have had extensive building works and repairs including garage conversion and new kitchen. We have used them for all of our building work indoor and outdoor. Words we would use to describe them;- clean, professional, prompt, excellent communicators, responsive to changes, polite, friendly. We strongly recommend them as they are by far the best building company we have ever used.
Thursday 2nd September 2021

Carl mobbs
1 Star
Avoid at all costs! Do not agree to an hourly rate! Inept heating engineer sent to install 7 radiators. He could not complete the job so second engineer sent to help and we ended up paying £1000+ for a £680 job. A bunch of thieving cowboys
Friday 10th September 2021

Anne Browne
5 Star
Brilliant service from Mark and his team as usual - even in these difficult times. We woke up to a cold house and found our boiler was not working. The plumber arrived when expected and managed to get us up and running quickly. Very impressed with the Covid safety as well
Wednesday 6th January 2021