NWR Gas, Plumbing & Heating

Established in 2004, NWR Gas, Plumbing & Heating is a local company dedicated to providing high-quality heating and plumbing services to residential customers in Burnley, Accrington and the surrounding areas. We have a wealth of experience in handling different types of domestic & commercial plumbing work. All our services can be tailored to suit your specific requirements and budget. When you choose us, you’re guaranteed to receive outstanding workmanship at a competitive price. From boiler installations to plumbing repairs, we can do it all including Oil Don’t trust your central heating breakdown cover to the big national firms. Keep your cover local with NWR Gas, Plumbing & Heating’s Boiler & Central Heating Cover Plans. Choose from our different levels of cover and then sit back and relax safe in the knowledge that if the worst happens….. we’ve got you covered!

Simon Blamire
5 Star
Friendly informative service from Chris and his team. Great comms and punctual. Answered questions. Assessed the job which was a bit complicated! Went over and above to ensure we were left clean and tidy. Removed all rubbish too. No fuss service. Thanks very much.
Friday 12th August 2022

Antonio Retamal
1 Star
Bad experience. I asked for a visit for a quote for a complete renovation of an ensuite, possibly including a new boiler system. They promised to ring me three times, but it never happened. In my last call, a gentleman called Chris implied that the delays were due to us not accepting a non-competitive quote for a different job years ago. It looks that if you don't go ahead with their quotes, they put you in their "black book." Terrible business etiquette. Chris was abrupt on the phone. When I said to him, "is the fact that not accepting a previous quote a determinant factor for you not to be willing to provide further quotes for other jobs in the future?" He answered: "We are not interested in your business, thank you," and hung the phone up. They possibly forgot that I accepted one of their quotes to move one of the radiators in the past. It is a shame because I believe they are good plumbers, but their approach to customer relationships is wrong. Quotes are just quotes; they should be happy for me to shortlist them. I usually ask for two or three quotes for any substantial job, and it is up to me to decide which one is the best overall for me; the business should understand it. The fact that annoyed me most is that they cancelled a first visit for the quote (the visit was scheduled at 1700 h, and they only called me minutes before to cancel it), they promised to call me back, and they never did. SUMMARY: NWR provides quotes to be accepted; otherwise, they cross you off. Also, abruptness on the phone.
Thursday 5th May 2022

Sharon Hyde
5 Star
Professional, reasonably priced. Know what they are doing.
Tuesday 19th July 2022

Linda Hopkinson
5 Star
We had a very SMALL ugly bathroom and NWR Gas redesigned it and now it looks fabulous. Bigger than I thought possible. Chris and all the guys were very professional, friendly, efficient, polite and very tidy. First class in everything they did. Definitely 5 stars. Would happily use them again and would recommend to anyone. Thanks again guys 😊
Wednesday 3rd November 2021

Mel Cregan
5 Star
If your researching for Gas/Heating Company let me save you some time - I should say that I also researched all kinds of Gas Safe Companies for our Gas Fire Installation and Gas Oven removal over a couple of weeks. Im very careful about gas especially with 4 children in the home. I also contacted a variety of sole traders and businesses and had 3 quotes, NWR Gas Plumbing & Heating had a couple of things which stood out - One they are local to me on Padiham High Street and I liked how they had an address online for all to see (Not many FB Pages do!) Secondly they give for a set quote not an estimate and then pay on completion. Which I found fair, Infront and transparent. It worried me for someone to come and then charge more than we had budgeted. Thirdly I messaged people who had already left reviews and asked questions to see if they will still happy years down the line (they were!) The end result was just fantastic - Chris & Assistant arrived on time, were polite, professionals and helpful. They even fit our electric oven in place for me. I needed some advice on another radiator issue - They talked it over with me and came up with a solution even though they could've just gone ahead with my idea and charged me more - very honest. Special Thank You for fitting us in when things happen out of your control. You made a disappointment into a positive and I look forward to our new radiators and bathroom quote from you next. We Appreciate it! 5 Stars for NWR *****
Thursday 21st April 2022