P R S Plumbing Solutions

Debbie Dowd
5 Star
I cannot thank Keith enough for his help and advice to fix my 92 year old Dads problem when he had no hot water. He really went out of his way to help and after hours on a Friday evening. I would highly recommend- a huge Thank you from myself and my Dad you are lovely man
Friday 29th July 2022

Shaun Mace
1 Star
Inital quote was for a 30kw boiler they installed 25kw. They said we accepted a digital quote which we never sore and we asked for a copy they sent a duplicate by recreating the order on there system which did not match. Within the first 2 weeks the boiler stopped working heat exchanger had to be replaced by bosch as installers did not want to know. I suspected they did not do the magacleanse clean that we paid for as they did not open all the valve on the radiators before flushing and also we did not see the flushing machine used. We questioned this and the MD got back to us to say this was done but still not sure think he was covering his ***. On the digital quote that we supposedly agreed this was not on the list to be done so why would they have done it. We started to take this further with Citizen advice but they have taken over 4 weeks to reply so we accepted the difference between 25kw and 30kw but decided to not question the flushing as we have not proof. They had converted our open vent system to combi, fit the new boiler and did a magaclense + vib clean flush in 1 day and a bit. During all this I kept sending email which they kept loosing or did not receive but only on some ones I sent proof of there mistake. I had to switch to phoning because email response was being ignored even when I phone reception to say about email. I recommend that you record your phone calls because you will need proof wish I had. Citizen advice did come back and said I did have a case against them and said I should take them to small claims but was too late as I agreed the difference. They have reported them to trading standards.
Sunday 19th December 2021

Mark Harlow
5 Star
I have been using PRS Plumbing solutions for a few years now on my property in Kent. I have always found Paul’s work to be first class. He always responds in a timely manner to requests and questions and turns up when he says he will. I live abroad and need to have someone that’s professional, charges competitive rates and trustworthy to carry out work on my property and Paul certainly meets that criteria. Thanks Paul and keep up the good work
Thursday 14th June 2018

Daniel Rushall
5 Star
Fantastic service, great price. Louis our engineer was a friendly guy who did a top job. Highly recommend these guys, especially with their boiler service plan. 👏
Friday 17th September 2021

janice tebbutt
1 Star
Gone into liquidation, lost a years service plan, cancel your DD asap
Tuesday 31st January 2023