Phase Electrical (NW) Ltd

At Phase Electrical (NW) Ltd. we have found that keeping control of any jobs we are tasked with is of upmost importance to greatly reduce errors, which can be missed appointments, contact details and work history of a certain address.

We use a ‘Client Relation Manager’ (CRM) software package which securely electronically stores all the required information so that any jobs and any special requests are dealt with accordingly. The CRM package helps us keep organised with dates, pricing and job specific information which has greatly reduced the amount of paper based notes we use in the office.

We have incorporated a ‘Step Progress’ system within the CRM that enables us to ascertain whether a job is to be booked in, has been quoted for or has been completed, which also includes any relevant associated notes.

Keeping jobs organised is very important to ensure we deliver on the standard of service customers’ should expect.’