Rancom Security

Adrian Mitchell
1 Star
AVOID AVOID AVOID. Tried to tell me that my system wouldn't work if I didnt fork out over £1000 to upgrade it. Which I refused to do. When my display panel developed a minor fault they replaced it with a dirty nicotine stained one from a skip (the engineer advised me he was told to do this because I wouldn't pay to upgrade). When I complained they didn't care. Thankfully my contract is about to run out and if they want their system back they can fetch it from my local tip. Good riddance to bad rubbish. AVOID AVOID AVOID
Thursday 21st October 2021

Sharon Ryan
1 Star
Cold calling from sales team stating that my mothers present alarm system needs to be changed to a digital system as the one she has is not effective. When i spoke to sales person and requested some information in writing, he stated that it is a special offer and that she would have to accept the offer there and then!! Nice bullying tactics, praying on the vulnerable!! Ironic really, trying to sell my mother another system, especially as she has not been able to use the one she has for the last 3 months, as the batteries have gone flat on the fobs. Since the lock down, Rancom have put nothing in place to replace faulty fobs!!
Thursday 18th June 2020

Andrea Blackburn
1 Star
Dreadful company. Salesman visited my parents and told them they needed to upgrade their BT line or system wouldn't work. Prior to this they've had several calls badgering them. Salesman took over a thousand pounds off them. Talk about preying on the old and vulnerable. Lowest of the low. Police informed and trading standards too.
Friday 4th September 2020

Nick Dhillon
5 Star
Recently got my system installed in to my new home. The engineer who installed my system gave me a thorough explanation of the different parts of the system. It's pretty self explanatory but he took his time e to make sure I felt comfortable with the system. The initial sales call was good too. Didn't go in for a hard sell like some others which was a nice change.
Wednesday 17th July 2019

Mike Humphrey
1 Star
Have nothing to do with this company who are ,I understand l being investigated by the police for dubious selling methods. I ,very unwisely, had a system installed sometime ago and then decided it was not what I wanted I was charged over £1000 for breaking the contract I asked the company to cancel my service contract But still got calls reminding that it was due for service. I would like the company to remove all their equipment but that would necessitate a certain amount of redecoration. As a result of posting these comments i will probably get a response from Nick offering some form of recompense. I am not interested unless you are prepared to refund me £1000!
Thursday 13th August 2020