Rouse Landscape Ltd

Joanne Duxbury
4 Star
Many thanks to Andy and the team for the design and delivery of a garden which ticks every box. You took on board our requirements and gave us the perfect garden, we are enjoying our first summer and it is hard to imagine the change from the muddy lawn of last year. I cannot over emphasise how the work you did has transformed our use of the garden. You very much deserve the two awards you were given and I wouldn’t hesitate to recommend Rouse
Saturday 17th June 2023

David
5 Star
From first assessment of our garden request through design to completion has been first class. The quality and workmanship has been excellent in particular the work from Adam and Billy as they guided us through the whole process with care and attention to detail. Their daily work rate and professionalism was over and above our expectations. I can wholeheartedly recommend Rouse Landscapes for a top quality job! Brilliant thank you to all! David & Doreen
Tuesday 19th September 2023

Catherine Strano
5 Star
Excellent work from all at Rouse Landscapes. Was fitted in earlier than expected. All worked so hard and considering it was extremely hot they had the garden done in no time with beautiful results. Thank you all for the professional service would highly recommend 👍
Thursday 22nd June 2023

Alex Newbrook
5 Star
Good customer service, professional staff who keep to their word. Fair and reasonable price with excellent time management. My Nan is amazed with how her garden turned out. I would highly recommend and have recommended to multiple friends.
Wednesday 20th September 2023

Ross Woodcock
3 Star
Good job ruined by poor customer service – CHECK YOUR QUOTES! We chose Rouse as they appeared reputable, were fairly competitively priced and could complete the landscaping works in the timescale we wanted. Andrew came out to measure based on a simple almost square lawn and were promptly provided a quote for the removal of the existing turf, sand blinded hardcore, weed liner, and a new Augusta (5m) artificial roll fitted. The Augusta roll was delayed due to stock/ supply issues, but we were notified and updated by Dorothy. The morning they came to start the works, it quickly became apparent that the artificial turf roll was not long enough for the lawn by almost a metre at the longest point and by approx 4.5m2 in total (over 10% of the total lawn area). I contacted Andrew to discuss the issue and was met with one of the poorest displays of customer service I’ve ever experienced. Despite Andrew coming out to measure the lawn himself (and us not providing any measurements) he was adamant that “the lawn had changed”, which was certainly not the case, or “you must have wanted a border or something”, again which was not the case. I suggested that potentially he had just made a mistake when measuring or interpreting his written measurements (we are all human and all make mistakes) but I was met with total denial and excuses. He then went on to blame myself for not identifying the shortfall on the quote (which I would accept if we had provided the incorrect measurements but we had not given him any indicative dimensions and trusted what he quoted was accurate from his measurements). Therefore, my advise for anyone considering using Rouse would be to thoroughly measure yourself and make sure this matches up with what is quoted for. Andrew explained that they would have to charge us more to cover the cost of the extra 4.5m2 artificial turf and labour. I was fair and agreed to pay this as we wanted the works completing, despite in my opinion, plus many others, that it was Rouse’s responsibility for the shortfall of the turf length. Despite this bad experience, Mark and his team (a credit to the company – should probably set up on his own!) efficiently completed the works within a couple of days and we are pleased with the finished job so now our little one can enjoy summer 2021 in the garden! Overall a mixed experience and due to the poor service from the owner I wouldn’t recommend/ use Rouse again in the future!
Wednesday 14th July 2021