Secure Home Systems Ltd

The engineer – Will – came yesterday morning to fit the additional sounder. He was very professional, courteous, and considerate; so many thanks to him. Many thanks also to you for all you’ve done – getting this arranged and sorted so quickly and making things so easy for us; I and my parents are very grateful I would just like to thank the whole team at Secure Home Systems from the adviser who came out to see us, the whole process was a pleasure. The two engineers who installed my system were so patient in showing me how it all works it was absolutely simple to use I will always recommend Secure Home Systems to potential customers. After I telephoned you regarding a strange bleep coming from our system, your engineer Dean called. He replaced all the batteries, checked the whole system, and then gave my husband a lesson on how to use the system properly. He was polite, very efficient, and extremely helpful. Thank you for an excellent service. In fact, we intend to downsize next year and will be arranging with you to move the system to our new home. I awoke at 06:17 with 3 (could be 4) persons in my bedroom shining a torch in my face and demanding where my gold was. I was able to get hold of my medical alert fob and pressed it with the effect that the robbers left, and the call centre contacted me to see if I was all right. On learning that I was ok but had been robbed they asked if they should call the police I (very thankfully) replied yes. The police arrived at 06:25 just missing the robbers who got away with £450 plus some male jewellery (only). Many thanks to the help desk who were on that day it is much appreciated. Every step of the process of choosing a security system with Secure Home Systems, from first sales call through to installation and beyond has been a joy. The system was designed exactly to our requirements and installed promptly. The engineer was pleasant, efficient, knowledgeable and went out of her way to make sure we understood how to use the system before she left the property. The customer aftercare is excellent and it’s such a comfort to know that this company is just at the end of the phone.

Keith Hunter
1 Star
SHS apparently took over our contract from another company, increased the price by 39% then insisted upon a 5 year advance payment despite their printed contract offering monthly payments. Felt pressured. Cancelled.
Tuesday 14th September 2021

Clive Ashcroft
5 Star
We were contacted by SHS to advise they had taken over from Rancom. As the service from Rancom head office had been appalling, (engineers were great) with incessant pressure calls to “upgrade” long before the contract was due to expire. Bearing this in mind we were about to change supplier in any event. Roy came along, talked us through the new company, its methods and track record and what was on offer - there was genuinely NO pressure. Being reassured, we signed up to a much improved offer. As arranged, Ann arrived on the dot to fit the upgraded system and what a charmer she is! Ann fitted the system efficiently and cleanly, talked us through everything and made sure we were completely au fait with the workings. Between Roy and Ann, our faith in the industry has been much restored. SHS should be very pleased with this team!
Tuesday 4th August 2020

Richard Wilkins
1 Star
This firm called my elderly relatives and told them their current alarm provider was going to focus on alarms for businesses, and that they needed to “upgrade” to a new alarm with them. Now first point is that my Aunt’s are registered with TPS to stop marketing calls. I found this business has a history of ignoring that. A quick search shows that the ICO fined them £80,000 a few years back for contacting people on the TPS list. The outcome was that they were sold a small Risco monitored alarm system with a 5 year contract where they paid the whole cost up front, more than £4000 ! The story doesn’t end there……the installation was poor, the technician didn’t even clean up the mess he made installing the control panel and they were left without any instructions. Soon after installation they were woken up in the middle of the night to find a fire engine outside because the system had triggered a fire alarm response……there was absolutely no cause. Weeks later they are still waiting for a service visit to find out why. One date promised has already been missed.
Tuesday 7th September 2021

Cindy Smith
5 Star
With the amount of burglaries in the Codsall, Bilbrook and surrounding areas over the last 12 month I am amazed that more people are not getting Monitored Alarm Systems. Secure Homes is a Wolverhampton family run company who sell the alarms from £299 with the ADDITIONAL cost of the monitoring services , this can be paid as a 1 off cost or monthly. The monitoring is for Quick response emergency services with a 2 way audio into your home. You will need a sales man to visit your property to give you a no obligation quote (every property different due to sizes and pets) no hard sell and approximately 1 hour of your time is all it takes This is not aimed at the elderly, this is for anyone who wants to feel safe in their own home, single women, families who's partners work away from home, people who work shifts and come home all hours of the night. I had mine fitted over 12 months ago, my friend who is single and works shifts kept telling me she wished she could afford it and when she saved the money she was going to get one.... Unfortunately, she got home while burglars were still in her property, it was an awful experience for her and now she has the system. We can all afford what is important to us and surely our own safety and that of our families is paramount. This is NOT my business and I have NO financial gain sharing this with you.
Tuesday 23rd October 2018