Securitas UK | Electronic Security

John Warren
4 Star
I had an installation completed by these guys a couple of years ago, when they were still AllCooper. Things didn't go to plan and smart alarm they installed has struggled a bit with the walls in my property (it's Victorian and solid brick). I'm giving them four stars because even though they have recently had to come back, the service and technical team have been absolutely committed to getting it right (they have literally been out 10 plus times) and not charged me anything additionally for the work they have carried out even though I'm outside the 1 year warranty period. Some of the comments here are fair, depending on who picks up the call you don't always get callbacks without prompting (although much of this has happened during Covid, which may explain why). Others have been great (Emma T and Sally - thank you for your help, you've been great. As have Lucan, Chris and Paul in the engineering team, plus other who I can't remember the name of) So while my installation hasn't gone to plan, I really find it hard to fault the team or the efforts that they have made to get it right. Keeping my fingers crossed that we're there now (I'll update if I need to!)
Wednesday 24th November 2021

Glevum Owl
1 Star
Difficult to describe fully the incompetence of this company (previously AllCooper). System hasn't worked correctly since installation. Three call outs for sensor failures, wrong set up an alarm free zone for the dog whilst we're out (siren kept going off), wrong instructions given to set the alarm, main siren failed due to poor initial fitting, system needed resetting once for reasons not fully explained. Call out charges are very expensive even on the monthly service contract (£180.26 for a half hour onsite visit to change sort front door sensor that's not been right since installation). Despite repeated requests, two years after installation we're still awaiting a copy of the service contract T&C's and the promised NSI certificate. Switched to a local contractor who sorted everything in 45 minutes then told us that the system AllCooper / Securitas fitted was intended for commercial premises, not domestic housing. To add insult to injury, Securitas are still trying to invoice us for odd amounts for a contract we cancelled two months ago.
Friday 5th February 2021

Tom Henly
5 Star
Recently got a new security system installed, the engineers arrived on time, worked all day and were incredibly helpful with any questions we had. They even stayed late to ensure the job was finished to their high standards of work. I would definitely recommend this company.
Friday 21st February 2020

Greg Griffiths
1 Star
Not a company I would ever use again. Not that I ever got much of a chance. They just simply never respond, despite repeated phone calls and emails. Guess they just weren't interested.
Tuesday 8th September 2020

L
1 Star
Overall, I find the service provided to be exceptionally disappointing. Upon installation of the alarm servicing is required at regular intervals which usually involved paying for a qualified engineer to come around and swap out Duracell batteries for highly marked up prices. Once an engineer even dropped part of the alarm system which then unsurprisingly started malfunctioning and resulted in a large fuss with Allcooper to get sorted. I wish that was the extent of the issues with this company however, repeatedly the system has gone off for no reason in the middle of the night on full siren blast waking the neighbourhood. Calling the company results in a charge for an engineer to come around and provide excuses ranging from "we don't know" to "let’s replace all the batteries again and hope it works". All very expensive and chargeable of course, despite being on a service contract. Apparently, this is expected behaviour of the alarm system because when asked to justify the callout charge and not resolving anything the company doubles down and says the system is supposed to behave this way. As an engineer myself I'm not quite sure what kind of system warns a user of a low battery warning by blasting a siren in the middle of the night repeatedly that can only be turned off temporarily before it goes off again a few hours later. When I asked for the admin code for the system I paid for to turn this off more permanently I was told I could not have it. So, I purchased a device in my house which can go off at any time for a reason the installers cannot tell me and I have no way of turning it off. How any company with any integrity can be happy with performing business that way alludes me. I can only hope any future users of this company receive a better service that I had to endure, thankfully I have received better service elsewhere now and I would encourage others to do the same.
Tuesday 29th October 2019