Southwest Used Cars

Marks Music
5 Star
Very Helpful and they have a wide range of cars to look at and test drive should that be needed.
Monday 21st February 2022

Pippa King
5 Star
Love my new car, excellent customer service that went above and beyond my expectations. I had arranged to view a car on Sat morning, however the lift bringing me from Cornwall broke down, I contacted James, who was really helpful, he held the car for me with a refundable deposit and collected me from the station the following day (his day off) to view the car. The car itself is beautiful, low mileage, showroom standard, all history and receipts included with warranty. Would highly recommend James
Wednesday 11th November 2020

Nes95
1 Star
Terrible. Avoid at all costs. Bought a car here three weeks ago now. Engine Management lights came on, called the RAC out to be told the exhaust manifold is leaking. Also the key fob broke and now a fault with the pollution system. There was very little oil in the car also, which l had to top up and the coolant. Also when I paid for the repair myself, was told both front tyres were worn on the inside edge down to the wire and illegal. Phoned the dealership to be told that they have new owners (BS) within a space of a week, and that James (the invisible man) would call me back. It's been another week since l contacted them about the issues and to find a solution to the repair costs as it's under warranty and heard nothing. Two emails also sent and still nothing back. Trading standards will be hearing about this and l will get my repair costs back. Overall, if l could give no star l would. This dealer is dodge as, do not buy anything from him. The responses on here from others that have complained just shows that he clearly doesn't careless what reviews he receives. Words can not describe on here how l dislike the dealer. l don't know how you can live with yourself and take people's hard earned money knowing full well, your selling them faulty goods. Karma works in mysterious ways and l hope it hits you like a ten ton truck. Update: Still not received my VC5 logbook. To get a replacement will cost me. James, do the right thing and talk to your customers instead of hiding behind a women.Updating you are under new ownership yet still telling people James will contact me, is dodgy. Trading standards have now been contacted regarding the dealership. The warranty Company not answer your calls either. Avoid. Spend your money elsewhere. New update: car went into the garage as the engine management light came on. As a result of this nightmare l was told the car should be scrapped and would cost a fortune to repair. The chain belt was stretched and major issues with cpu or something like that. The car has since been scrapped. £1800 out of pocket. Avoid this place.
Monday 25th October 2021

Jill Kay
5 Star
1st class all round. Very pleased with my Land Rover. Had a minor fault contacted James was sorted in 2 days. As an older lady on my own was a bit worried about buying a second hand car. Didn’t need to worry about anything James sorted everything. People need to realise they’re buying a second hand car they might have little quirks. I wouldn’t buy privately again. Excellent garage.
Monday 27th July 2020

David Campkin
5 Star
Very good value, less expensive, used cars. Friendly, no pressure sales. The cars are very well prepared, my purchase was serviced and MOt'd and fully valeted before I picked it up. The paperwork was all ready and the whole transaction was quick and professional. They even picked me up from the station when I came to collect the vehicle. They know their market and vehicles and only operate within it which I think helps to ensure a reliable deal/purchase. Definitely worth checking out their stock of vehicles. Thank you James, the Great Dane fits perfectly!
Friday 28th February 2020