Sterling Plumbers LTD

We are deploying Coronavirus Social Distancing Practice so customers can be assured of the steps we are taking to keep both our staff and customers safe and well as their health and wellbeing is crucially important to us as we are currently still able to provide all our emergency and planned plumbing and heating. Whether you are looking for a local Haywards Heath Plumber to install a new bathroom or need general pipework repaired, or you’re considering upgrading to a new high efficiency boiler, or require a full central heating installation we are happy to advise you with a no obligation quote. A Sterling Plumber or Gas Engineer will carry out a home survey to advise you on your plumbing and heating needs, explaining the different options available to you.  All boiler installations are registered with building control upon completion where a document will be given to you to show that your boiler has been installed by a qualified firm to the appropriate regulations. All Sterling Plumbers work is guaranteed for 12 months. Call us today to discuss your plumbing or boiler servicing or replacement and gas central heating needs. Sterling Plumbers is based in Haywards Heath but operates throughout mid-Sussex and the wider Sussex and Surrey area.

Isabella Wells
5 Star
Sterling Plumbers are a professional business with an amazing team of people. They insure the quality of their work is always to the highest standard. I will definitely be using them again.
Wednesday 20th April 2022

Julie Edwards
5 Star
Highly recommend Sterling Plumbers. Rang them in a complete panic the week before Christmas as had water coming through the ceiling. A plumber was sent round to assess the situation within 2 hours. The leak was identified and another appointment was made for later in the day to come and repair. The plumber was very helpful and informed me of everything that was being done as he was going along. Would not hesitate to use them again or recommend to others.
Monday 3rd January 2022

A Rigby
1 Star
DO NOT USE IF YOU VALUE YOUR HOME Would award zero stars if I could. I have used Sterling Plumbers for a number of small jobs over the last years and have always been happy with the work, so I felt no hesitation about choosing them for our first big job - renovating two bathrooms. Neil recommended that he work on both bathrooms at once as it would "be quicker", but what followed was 10 weeks of having both bathrooms unusable and having our home filled with building waste (3 full transit vans worth when they finally picked it up 2.5 months later!). The waste was piled in multiple rooms as well as along hallways - if we had had a fire or any emergency it definitely would have been a hazard. During the 10 weeks, Neils "project management" involved visiting just 3 times - once to yell at one of his subcontractors and leave after 10 minutes, and twice at the end to find all the mistakes that should have been checked for as the work was being done Despite the time it took, the work completed was still of low quality and issues we experienced included: - Water damage to both rooms below the bathrooms - including a full flood to one room! - Unblocked waste pipes for a month and a half - a great smell all summer - Sinks plumbed in incorrectly and leaking sink pipes - Creaking shower trays and a shower drain that no longer drains (maybe because of all the rubbish we saw people throwing down there?) - Chips in our floors and scratches on our walls - Chips and scratches to the new toilets and baths - Generally poor project management - a huge number of times we were told to wait in for people who never turned up (not to bad for a 2-3 week job, but over 10 weeks felt a lot like lockdown again!) or subcontractors all being arranged for wrong times so they couldn't work (the poor electrician had to turn up 5 times because he was repeatedly called in before he could work) To his credit, Neil did fix most of these issues, although some still remain that he is refusing to fix. As with one of the other critical reviews, Neil did actually ask for money before fixing these issues, although did back down when challenged on it. Given that he is unwilling to fix the remaining issues, I'll be needing to get a proper plumbing firm in to do the work he should have done - shame I didn't do that at the start! PS - I've seen on a few of the other critical reviews Neil has replied claiming the work wasn't his or the criticism was unfounded. I have got photos and videos of all of the above and will add if there is any question on this review
Sunday 31st October 2021

Trevor Paynes
5 Star
New boiler installed and radiators replaced, fantastic service from start to finish.
Thursday 10th February 2022

Ebrima Kassama
5 Star
High quality work, affordable and fast.
Saturday 24th July 2021