Sultan of Lancaster Experience

Samantha McCulloch
1 Star
We placed an order at 18.35 on Saturday evening, fully expecting to have to wait. We were prepared for that, what we weren’t prepared for was the length of time we would have to wait…. At 20.40 I called to find out where it was and how long it would be. I was told it was being prepared at that moment so it would be with us in around 15 minutes. This wasn’t ideal as we had two very hungry children by this point but we accepted it for what it was and waited. And waited. And waited. At 21.15 I called back to say forget it, we had had to start cooking our own food out of sheer desperation for something to eat. The person on the end of the call blamed it on roadworks…. I shut that down as there are very minimal roadworks that would impact the delivery by this much, then they blamed it on being very busy, which I accept is probably very true but by this point we had just had enough. It finally rocked up at 21.25 a whole 2 hours and 50 minutes after the order was placed. It was turned away and we ate a very random thrown together meal from the freezer. I am very sad about this as we have never had a bad meal, it’s always been beautiful but after this I’m not sure we could order again without having to have food on ‘standby’ in case of an almost 3 hour wait!
Sunday 26th June 2022

Eric Garrick
5 Star
Heard a lot about this place so popped in when passing through area. Wasn't disappointed. Friendly staff, immaculate premises with food of a very high standard and great portion sizes. Will be back
Thursday 23rd June 2022

vaibhav khandelwal
5 Star
As usual it's the place to eat at Lancaster university where you can get numerous varieties including veg and non-veg. The famous food item here is loaded fries, pockets, hot chicken burgers and wraps, and most favourite of all Indians rice and chicken tikka. I love the loaded fries the most. If you are very hungry then a pocket would be more than enough for you.
Thursday 9th June 2022

Jessica Dunkerley
1 Star
We ordered a sultans at 8:15PM and they said it would be here by 9pm, 9:30PM I had a text saying my delivery had arrived but we still had no food, I rang the store for the man on the phone to say it’s on its way then hesitate and say it’s being cooked still! I explained to him it was supposed to be here half an hour ago and he proceeded to say they had got busy and there was nothing he could do other than get our food to us with in 20 minutes, 10:10PM came and still no sign of food so I rang the store back and explained my situation for them to say it was on its way again, then another hesitation to say the driver has just arrived! I asked to speak to the manager, the manger was very calm and apologetic over the phone and gave me his personal number to resolve this in the next time we order there and gave us two free drinks, 10:35PM our food finally arrives, very warm and looks good however when I start to eat my meal I discover 3 very short dark hairs baring in mind I have long blonde hair! This completely put me off causing me to not eat my meal, we paid a substantial about of money for a not pleasant experience, so unfortunately I will not be returning to this store.
Monday 1st August 2022

Kieren Dodd
1 Star
Took 2hour 50 to deliver after confirming delivery was 1 hour 30. When food arrived it was cold. After spending £40 I was far from happy. 2 poppadoms as a sorry didn’t just cut it for me. Doubt I’ll use again as this is the second time this has happened
Friday 10th June 2022