Tapi Carpets & Floors

Come and see us at Tapi Carpets Cambridge and experience the Tapi difference! We have beautiful carpets and vinyl in stock and ready to take away or choose from our fabulous carpet, laminate, vinyl and luxury vinyl collections. There’s also a great selection of roll stock available. We can arrange uplift and removal of your old flooring and professional fitting within days. Our fully qualified team are waiting to welcome you and to offer you free professional advice on all your flooring needs. Choose a topic Do you do fitting? I would like a quote I need to find my nearest store I’d like to book an appointment I need further information on a product I’ve got a question about 0% finance I have a query about an existing order I have a complaint Just take me to the help centre!

Lee McManus
4 Star
Tapi staff were very welcoming even though we had a small job which we needed a quote for. The salesperson was very helpful and knowledgeable and arranged for a quote speedily. Would give 5 stars but the eventual quote was expensive for a small job as they have a minimum charge
Wednesday 19th October 2022

Anna
1 Star
At first they seemed very helpful and willing. After a very disappointing fitting, the communication between the fitter and tapi seemed non existing. Neither party claiming responsibility and despite many phone calls and polite emails outlining the issues and requesting follow up and customer service, Tapi have yet to call us back and provide any level of customer service. Teh only time they responded by sending the fitter back to rectify the issue the fitter returns without the planks needed replacing and claims tapi ddn't communicate our complaints. I have since called and emailed again and haven't heard back. Disgraceful dismissive customer service and after care.
Saturday 15th October 2022

Matthew Crawford
4 Star
Have bought most of my carpets from here over the years. Excellent quality at reasonable prices. The people who come and measure and the staff in the store are excellent and knowledgeable. I knocked one star off as the fitters are contractors and left a mess (although the staff in the store were quick to resolve the issue).
Tuesday 31st May 2022

Marietta S
5 Star
Great place. The sales people all very friendly and helpful. I am glad that we visited the shop and was able to find a a desired flooring for all around the house we need it. I will be happy to recommend to others as well to visit the place. Even more pleased as i was able to bring my dog as well with us inside the shop.
Monday 7th December 2020

Tina Marsh
1 Star
DO NOT USE THIS COMPANY! I don't know how any company could mess up an order so badly. Weeks ago I ordered 2 carpets for delivery yesterday. Carpet #1: it hasn't come into stock yet and won't come in for 3 weeks (so who forgot to order it?) Carpet #2: it just didn't go on the van yesterday or today. Do I believe their promise that it will be delivered first thing tomorrow? I have the fitter booked for tomorrow so they'd better not mess this up again! But my faith in their promises is dwindling fast. Moral of the story: do not use Tapi, go to CarpetRight two doors down. When we were let down by Tapi not getting our carpet into stock, I went into CarpetRight and found one very similar that they had in stock right there (and it was 1/4 of the price). 10 minutes later I had it in the back of the car and drove off with it.
Thursday 26th May 2022