Watermarcs Heating & Plumbing

Debbie Liddiard
5 Star
Chap arrived and said who he was and where he was from. A helpful fella and explained what he was doing and gave the boiler a service. Explained to us what work was needed and suggested different scenarios to correct problem. Clean and tidy job done. Will definitely use your company again and reccomend to others
Monday 23rd October 2023

scott roots
5 Star
Fast reliable service, would not hesitate in recommending watermarcs. Very happy to support a local family business. My boiler had a fault and Marc refused to be beaten, it would have been very easy to just say it was dead and needed a new boiler (it does soon, it’s old!) but Marc efficiently troubleshot it and sorted it cost effectively. Trustworthy company not after a quick buck.
Wednesday 7th June 2023

Gill White
5 Star
We have been using Marc for several years now, to maintain our boiler and the occasional call out. Recently he came quickly to a leak and was able to detect it and fix it very quickly and is always excellent value. I highly recommend him.
Friday 2nd June 2023

Shelley Seward
5 Star
Absolutely Excellent Service from start to finish. Turn around to Order, Remove and fit a New tank was just over 24 Hours.. Watermarcs comes highly recommended And we will use them again. Thanks again for sorting our issue out, very much appreciated
Thursday 11th May 2023

Andrew Downs
1 Star
Be wary of Watermarc's claim to be "plumbing experts". Also be warned about their complete lack of customer aftercare. After our old boiler (having been serviced annually by Watermarcs for 7 years) "died" due to flooding caused by a plumbing defect, we asked Watermarcs to supply and install a new boiler. They advised that in order to prevent a re-occurrence of the flooding problem, a new separate outlet should be created for the condensate pipe. They quoted for this extra work, we said "yes", but much to our surprise, and without consulting us, they decided to reconnect to the old shared outlet which had caused the problem with the old boiler. They assured us that they had increased the angle of the fall and and that this should work adequately for the new boiler. They gave a verbal recommendation that we should purchase a particular part which would reduce the risk of future flooding. We repeatedly asked in emails for details of the part in question, but we never received a response. When the new boiler developed a fault, we asked Watermarcs to inspect under the terms of our 12 months warranty with them, but they refused to do so, telling us instead to contact Baxi. This we did, only to discover the the fault was not with the boiler itself, but with the plumbing. Baxi confirmed that the proper solution was the creation of a separate outlet, and any installer should have done this, particularly in the knowledge of how the old boiler had died. We advised Watermarcs, and they blithely told us that they were "happy" with their performance and did not intend to communicate with us any further. We feel very much let down, particularly as we had been a loyal customer of Watermarcs for 7 years.
Sunday 30th July 2023